Shipping Policy

We strive to deliver your groceries as quickly as possible, while ensuring they arrive safely and in perfect condition. Below is an overview of our shipping process:

Processing Time:

Orders are generally processed within 1-3 business days after payment is received. Please note that orders placed on weekends or holidays will be processed on the following business day.

Shipping Methods:

We offer the following shipping methods:

• Standard Shipping

• Expedited Shipping

Shipping options and pricing will be displayed at checkout based on your location.

Shipping Fees:

Shipping fees are calculated at checkout based on the weight and destination of the items in your order. Free shipping may be available on orders over a certain amount (e.g., Rs. 350 or more) within specific delivery zones. You will be notified during checkout if this offer applies.

Shipping Locations:

We currently ship to locations across Karnataka, India. Please note that we do not ship to P.O. Boxes or APO/FPO addresses. We reserve the right to restrict shipments to certain areas due to logistical constraints.

Delivery Time:

Standard delivery typically takes 1-3 business days, while expedited shipping options may take 1-2 business days. Delivery times may vary depending on your location and the selected shipping method. While we aim to deliver your order promptly, delays can occur due to factors such as weather, courier issues, or high-demand periods.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor the progress of your delivery.

Incorrect Address:

Please ensure that the shipping address you provide is accurate. We are not responsible for any delays or lost shipments resulting from incorrect addresses provided by the customer.

Damaged or Missing Items:

If your order arrives damaged or if any items are missing, please contact us immediately at [info@longerlife.tech]. We will work swiftly to resolve the issue, offering either a replacement or a refund.

Failed Deliveries:

In the event of a failed delivery attempt due to no one being available to receive the items, additional charges may apply for redelivery. After a failed delivery attempt, the items may be returned to our warehouse, and you may be required to pay for reshipment.

We aim to ensure your complete satisfaction with your purchase. If you are not satisfied with your order, we offer a clear and straightforward return and exchange process.

Eligibility for Returns:

Grocery items are typically non-returnable due to their perishable nature. However, returns or exchanges are accepted in the following cases:

Damaged or Defective Items:

If an item arrives damaged or defective, you may request a return or exchange within  90 Minutes  of receiving your order.
Incorrect Items Sent:

If we send the wrong items, you are entitled to a full refund or exchange for the correct items.
Packaging Errors: If the packaging is compromised or products are missing, please notify us within 90 Minutes of receiving your order.
Return Process:

To initiate a return, please contact our customer service team at info@longerlife.tech, providing your order details and photos of the damaged or incorrect items.

Once your return is approved, we will provide you with instructions on how to return the items, and you will be informed whether we will provide a prepaid return label.

Non-Returnable Items:

In accordance with health and safety regulations, returns are not accepted for the following products:

Perishable goods (e.g., fresh produce, dairy, meat, frozen items, etc.)
Opened or used items
Refunds for Returns:

Once your return is approved, a refund will be issued to your original payment method. Please note that it may take 1-3 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges:

If you wish to exchange an item, please contact our customer service team to arrange the exchange process. If the item you wish to exchange is no longer available, we will offer a similar substitute or provide a refund.

Restocking Fees:

A restocking fee of 10% may apply to orders that are restocked at the customer's request (e.g., if the customer changes their mind). Restocked items are then eligible for exchange only and are non-refundable.

We understand that sometimes plans change. If you wish to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations can only be accepted if the order has not yet been shipped. If your order has already been shipped, you will need to follow our return process after receiving the goods. 

How to Cancel: 

• To cancel your order, please contact our customer service team at info@longerlife.tech within 1 hour of placing the order. 

• If your order has already been shipped, the cancellation will not be possible, and you must follow the standard return process. 

Refunds for accepted returns will be processed as follows: 

• Credit Card Purchases: Refunds will be credited to the original credit card used for the purchase. 

• Processing Time: Refunds typically take 1-3 business days to appear in your Wise Wallet, depending on your payment provider. 

If you have any questions about shipping, returns, or exchanges, please contact us at: 

LongerLife.Tech 

No 75, 80 Feet Road, RMV 2nd stage, 2nd Block, Bengaluru, India 560094 

Email: info@longerlife.tech 

Phone: +91-72594 51409 

• Shipping: We offer various shipping options based on your location and preferences. 

• Returns: We accept returns only for damaged, defective, or incorrect items; perishable goods cannot be returned. 

• Refunds: Refunds will be issued for eligible returns, usually within 1-3 business days. 

• Cancellations: Orders can be canceled before shipment; after shipment, the return process applies.