Refund Policy

Refunds are provided under specific circumstances. Below are the conditions under which you may be eligible for a refund:

Damaged or Defective Items:

If any item in your order arrives damaged, broken, or defective, we will be happy to offer a refund, exchange, or store credit.

Incorrect Items:

If we send you incorrect items (e.g., wrong products or quantities), you are entitled to a full refund or an exchange for the correct items.

Non-Perishable Items:

Refunds apply only to non-perishable items. Due to the nature of perishable goods such as fresh produce, dairy, meat, and frozen items, we do not offer refunds on these products unless they are damaged or defective.

Order Cancellation:

If you cancel your order before it has been processed or shipped, a full refund will be issued. Once an order has been shipped, you will need to follow the return process for refunds.

To initiate a refund, simply follow these steps: First, contact our customer service team at info@longerlife.tech within 1-3 days of receiving your order. Provide your order number along with details of the issue (e.g., damaged product, incorrect item, etc.), and if applicable, include photos of the damaged or incorrect items. If the issue involves a product that requires a return (such as a damaged or incorrect item), we may ask you to return the item. In such cases, we will provide instructions on how to return the item and may offer a prepaid return label. Once we receive your return (if applicable) and assess the situation, we will process your refund request. If approved, the refund will be initiated within 1-3 business days. Refunds will be credited back to the original payment method used for the purchase. Please allow 1-3 business days for the refund to appear in your account, depending on your bank or payment provider.

Refunds will be issued based on the payment method used for the purchase: 

• Credit/Debit Card: 

Refunds will be credited back to the same credit or debit card that was used for the purchase. Please note that it may take several business days for the refund to appear in your account depending on your financial institution. 

• Online Payment Systems (e.g.: EaseBuzz): 

If you used an online payment system, your refund will be credited back to the Wise Wallets. Processing times may vary based on the payment service provider. 

• Store Credit: 

If you prefer, we may offer store credit for your refund, which can be used on future purchases at LongerLife.Tech. 

We do not offer refunds for the following items: 

• Perishable Goods: 

Due to health and safety reasons, we cannot accept returns or provide refunds for perishable items like fresh produce, dairy, frozen foods, or meat once the order has been fulfilled and shipped. 

• Opened or Used Items: 

If the product has been opened, used, or tampered with, we cannot provide a refund, except in cases of defective or damaged items. 

While we strive to be as accommodating as possible, there may be a few situations where a refund is not possible: 

• Change of Mind: 

We do not offer refunds or exchanges if you simply change your mind about a non-defective product. 

• Failure to Follow Return Process: 

Refunds cannot be processed if the correct procedure (e.g., contacting us within the return window, returning the item) is not followed. 

Once your refund request is approved, we will issue your refund within 1-3 business days. The exact processing time may vary depending on your payment provider. Please allow up to 2 additional days for the refund to reflect in your account. 

• Pre-Shipment Cancellation: 

If you wish to cancel your order before it has been processed or shipped, please contact us immediately. If the cancellation request is processed in time, a full refund will be issued. 

• Post-Shipment Cancellation: 

Once your order has shipped, we are unable to cancel the order. In such cases, you will need to follow our return process to initiate a refund. 

If you have any questions or need assistance with a refund request, please contact our customer support team at: 

LongerLife.Tech 

Email: info@longerlife.tech 

Phone: +91-72594 51409 

Address: No 75, 80 Feet Road, RMV 2nd stage, 2nd Block, Bengaluru, India 560094 

• Eligibility: Refunds are available for damaged, defective, or incorrect items, but not for perishable goods or opened items. 

• Process: To request a refund, contact our customer service team within 1-3 days of receiving your order, providing the necessary details and documentation. 

• Method: Refunds will be issued to your original payment method or via store Wallet. 

• Exclusions: We do not offer refunds on change of mind, and some products are non-refundable due to their nature.